Revolut latest Work From Home Job: Revolut hiring open Support Specialist profile any 1+ experience candidate can apply if you have excellent communication skills then you can apply for this job.
Title: Support Specialist (Complaints) – English
Location: Remote/Work from Home
Salary: ₹ 45000 CTC , ₹60,000 CTC
Experience: 1-4 Years
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
Job description:
Handling incoming formal complaints within the regulatory deadline
Identifying, analysing, and resolving issues
Setting up and improving internal procedures
Actively contributing to a culture where the fair treatment of customers is a priority
Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
Collaborating with various internal teams, such as customer service, product development, and quality assurance, to ensure efficient and effective complaint resolution
Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure all complaint-handling processes adhere to legal and regulatory standards
Creating a better work-life balance by managing your own working hours
What you’ll need
1+ year of customer support experience
Fluency in English with excellent communication skills
An analytical mindset able to investigate and get to the root of a problem
Strategic thinking skills to know when and how to best utilise means of redress (i.e. refunds, including negotiations)
A strong problem-solving attitude to use analysis and resources efficiently to resolve a complex case
Great attention to detail
How to Apply:
Apply Here