Genpact is hiring for the position of Process Associate in Hyderabad– This role involves reviewing and moderating online content to ensure it aligns with community guidelines and standards. You will play a key role in keeping digital platforms safe and compliant, while also supporting customers with professionalism and accuracy.
Job Description
Job Role: Process Associate – Content Moderation (English)
📍 Work Location: Hyderabad, India
🧑🎓 Experience Level: Freshers & Graduates
🗣️ Language Requirement: Fluent in English
📅 Shift: Rotational (24/7 availability including weekends)
Key Responsibilities
Review and moderate user generated content to maintain platform integrity
Identify and escalate trend, pattern, or potential issues as per guideline
Deliver high-quality resolution following defined standard and compliance rule
Evaluate sensitive and graphic content related to violence, abuse, hate speech, etc.
Provide valuable insight for product and process improvement
Collaborate with internal team and ensure timely execution of task
Offer top tier support and customer service as required
Eligibility Criteria
Any Graduate can apply
Freshers with strong communication and analytical skills are welcome
Strong comprehension and decision making abilities
Comfortable working in a fast paced, dynamic, and team oriented environment
Must be open to rotational shift, including night and weekend
Preferred Skills
Analytical mindset with attention to detail
Excellent problem solving and judgment abilities
Customer focused approach
Ability to work independently and manage time effectively
Previous experience in content moderation or BPO is a plus (not mandatory)
Why Join Genpact
🌐 Be part of a global team of 140,000+ transformation leader
🔍 Get exposed to cutting-edge technologies like AI & automation
📈 Accelerate your career with mentorship, training, and internal growth
🌱 Thrive in a values-driven and inclusive workplace culture
🧠 Gain real-world learning while working with global enterprises