Alorica India Walk-in Hiring in Bangalore looking for enthusiastic Customer Service Executives to join our International Non-Voice Process team. In this role, you will be responsible for providing top-tier customer support through calls and chats, ensuring customer satisfaction by resolving queries and issues promptly.Walk-In Interview: Time and Venue 5th August – 14th August , 9.30 AM – 5.30 PM Interview Location: Alorica India, 12th Block, 10th floor, Eco Space, Bellandur, Bangalore Contact – srinidhi (hr) ( 9611536560 )
Contents
Customer Service International Non-Voice Process Job description:
Provide customer support and resolve customer queries on call and chat Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidates should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required:
The candidate should have good command over English – fluency in spoken and written English, customer service skills and high energy levels. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Should be a quick learner and self-motivated.
Core Competencies:
Pleasant, professional, and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have a positive attitude.
Strong analytical & Interpersonal skills.
Interview details:
i. Harver Test
ii. HR Round
iii. Assessment iv. Op’s Round
Salary:
Fresher 2.6 LPA + incentives + night shift allowance
Experience 3.2 LPA + incentives + night shift allowance.
Job Benefits:
i. Life Insurance and Medical Insurance.
ii. Night Shift Allowance + Incentives
