Contents
- 1 About Customer support Manager job vacancy
- 2 Key Responsibilities
- 3 Qualifications and Skills
- 4 How to Apply Customer support Manager Hiring in Apna Job:
- 5 Join Our Social Media Groups
- 6 Jobs in Apna - Empower India's Workforce as a Customer Support Manager
- 7 DISCLAIMER:
- 8 Similar more Jobs:
- 9 For More Work From Home Jobs Click here
- 10 Click Here for Startek Jobs Work from home
- 11 Click Here for Teleperformance jobs Work from home
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About Customer support Manager job vacancy
Customer support Manager Hiring in Apna Job Work from Home
Job Role: Customer Support Manager
We are on the lookout for a motivated and detail-oriented Customer Support Manager for remote job to deliver exceptional service and support to our clients across calls, emails, and chats. Blended process job process with work form home job facility more details check this article.
Key Responsibilities
Customer Interaction: Handle inquiries and provide prompt, accurate responses.
Professionalism: Maintain a high level of professionalism and empathy.
Schedule Adherence: Follow a rostered schedule with rotational weeks off.
Issue Resolution: Collaborate with internal teams to resolve issues efficiently.
Tool Utilization: Use digital tools and chat software effectively.
Proactive Service: Analyze problems and propose appropriate solutions.
Team Collaboration: Work effectively in a team and handle escalations.
Qualifications and Skills
Experience: 2-5 years in customer support or related fields, preferred experience in recruitment, BPO/KPO, Customer Success, Call Center.
Education: Graduation is mandatory.
Language Proficiency: Fluent in English and Hindi with a minimum typing speed of 30 WPM.
Technical Setup: Stable Wi-Fi (minimum 30 Mbps) and a dedicated work-from-home setup.
Flexibility: Availability to work rotational shifts, including weekends and extended hours.
Digital Proficiency: Familiarity with Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
Commitment: Willingness to commit to the role for a minimum duration and start within a month.
Working Hours
Days: 5-day working week with rotational shifts.
Timings: Shift timings from 9:00 AM to 7:00 PM, with future flexibility for a 9:00 AM to 9:00 PM window.
| Requirement | Details |
|---|---|
| Company Name | Apna Job |
| Profile | Customer Support Manager (Blended Process) |
| Location | Work from home |
| CTC | 3 to 3.5L (per annum) |
| Experience | 2-5 years in customer support |
| Languages | Proficiency in English and Hindi |
| Typing Speed | Minimum 30 words per minute |
| Internet Speed | Minimum 30 Mbps |
| Work Setup | Dedicated work-from-home setup |
| Shift Timings | 9:00 AM to 7:00 PM, future flexibility needed |
| Work Days | 5-day working week, rotational shifts |
| Tools | Excel, CRM, ticketing systems, chat software, etc. |
How to Apply Customer support Manager Hiring in Apna Job:
Company invite you to apply directly on the Apna Job company website to fill in all the necessary details and submit your resume. If your resume is shortlisted, Company HR team will contact you via phone call or email.
we provide here direct apna job company link click on Apply here Button and apply:
Jobs in Apna - Empower India's Workforce as a Customer Support Manager
About Apna
Founded in 2019, Apna is India’s largest professional networking and jobs platform, serving over 250 million members of India’s rising working class. Our mission is to bridge the skill and employment gap by connecting people to opportunities.
What We Do:
Digital Professional Identities: Empowering candidates to build their digital presence.
Hyperlocal Jobs: Facilitating the best-fit job matches.
Network Growth: Helping users expand their professional networks.
Skill Development: Enabling continuous career growth.
For Employers:
Quick Hiring: Hire the best talent for over 70 different roles in less than 48 hours.
Backed by $190+ million from top-tier investors like Insight Partners, Tiger Global, and Sequoia Capital, we are committed to enabling livelihoods for billions in India.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
