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EXL Hiring for Back Office Executive post
Job Profile- Back Office Executive
Work Type- Hybrid – Working Partly From Home And Partly From Office
Salary- 200000 – 250000 P.A
Location- Kochi
Required Experience 0 – 1 Year
Job Description
Search for claims related documents in different systems, create a case, attach the documents to the cases created
Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
Once the case is received from SME, action cases as guided by the SME
Generate letter and send it to the customer
Essential Functions
Navigate through multiple system / applications for data gathering
Proficiency with computer skills (navigating multiple systems and keyboarding)
Understand the goals and standards to ensure that quality and productivity standards are met
Accurate and timely updating of the database
Meet the agreed upon KPIs as per the operational definitions and targets
Participate in the User Acceptance Testing as needed
98% – 100% attendance during training/nesting period is required
Tying speed – 25-30 words/minute with 90% accuracy
Must be flexible to work hours with Monthly work schedules changes
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