The Role Responsibilities
Job Role
- In charge of day to day management of team and accountable for their results.
- Set targets, review results, deal with individual performance and manage delivery of KPIs.
- Ensure that team meets required Targets.
- Manage, motivate and train team to ensure that performance is optimized.
- Ensure that team is not providing any incorrect information or mis-selling to customers.
- Regular review with the team on the performance.
- Assist in job performance evaluations.
- Assist teams in improving Productivity.
- Handle escalation.
- Identify and report training needs.
Scheduling, if applicable
- Identify pain areas. Process improvement to be initiated
- Find solutions / ensure outcomes / result orientation
- Monthly review and reporting on KRI / KPIs
- To reduce the attrition rates and maintain it within the limits prescribed by the organization
- Ensure self and team compliance with all applicable rules / regulations and group policies
Our Ideal Candidate
- Any Graduate or under graduate with 2 years of sales experience
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Job Category: BPO
Job profile: Customer Support
Job Type: Full Time
Job Location: Bengaluru
Company Name: Standard Chartered
Post Date: 24 OCT 23