Customer Support associate
Location-Noida
Company- Genpact
Responsibilities
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
- Identify and rectify unidentified cash and manage end to end process of Cash applications.
- Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
- Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
Qualifications
Minimum qualifications - Graduate in Commerce (B.Com)
- Freshers are eligible
- Good English language skills (verbal and written)
Preferred qualifications - Prior experience in Accounts Receivable/Order to Cash
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Job Specification:
Job Category: Customer Service
Job profile: Customer Support
Job Type: Full Time
Job Location: Noida
Company Name: Genpact
Post Date: 27 Nov 2023
Experience: 0-1 Year