Candidate has to handle concerns and complaints raised by the merchant day to day basis and make sure the daily task is being closed within the defined TAT with good merchant experience.
LOCATION- NOIDA, UTTAR PRADESH
OPERATIONS & SUPPORT – MERCHANT
HELPDESK-OFFLINE PAYMENTS /ON-ROLL/ ON-SITE
COMPANY- PAYTM
Expectations/ Requirements
● Managing of inbound and outbound calls in a timely manner
● Creative and dedicated individual who will fit with our collaborative culture
● Cohesively work with a lot of people, across functions and teams every day
● Coordinate with other departments for compatibility of all aspects of each project
● Smart thinking and clear communication
● Be a brand ambassador for Paytm: “Stay Hungry, Stay Humble, Stay Relevant!
● Troubleshoot merchant problems, identifies the request and takes appropriate measure as
per the guidelines
● Provide merchant support by call or email
● Excellent merchant service skills that build high levels of merchant satisfaction
● Excellent verbal and written communication skills
● Ability to work both independently and in a team environment.
Superpowers/ Skills that will help you succeed in this role
● Outstanding customer service skills and dedication to providing exceptional customer care
● Must be self-motivator and self-starter
● Ability to multitask and successfully operate in a fast paced, team environment
● Must adapt well to change and successfully set and adjust priorities as needed
● High level of drive, initiative and self-motivation
● Ability to take internal and external stakeholders along
● Love for simplifying
● Growth Mind set
Qualification : Any Graduation