Company- BT Groups
JOb Profile- HR Business Service Support Advisor
Location-Building No 14 Sector 24 & 25A, Gurugram
Why this job matters
The HR Ops. Advisor assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.
What you’ll be doing
- Handle ad-hoc HR related customer queries and requests.
- Take personal ownership for resolving customer requests even if these sit outside HR Services remit by working beyond organizational and functional boundaries.
- To set prior expectations and take utmost accountability and ownership towards their respective defined KRAs and beyond excellence.
- To provide clear and compliant HR advice to line managers and employees on BT policies, processes, changes, and tools.
- To continuously deliver a brilliant customer experience in terms of care, knowledge and first contact resolution.
- Proactively own customer queries through resolution ensuring key performance indicators and SLA is achieved.
- Demonstrate a knowledge of HR policies and the HR practices.
- Demonstrate ways of working in line with the HR Services vision and values .
- Take an active role in buddying new starters to deliver a confident and credible HR service.
- Identify continuous improvement opportunities to drive HR efficiencies
- Play a key role in change management by understanding the need for change and doing what is necessary to make the change a success.
- Investigate, report and address root cause of service failure. Implementation of interventions to recover and restore service.
- To inhibit excellent inter-personal skills and work as a key team player becoming role models and taking proactive initiatives.
- A high level of confidentiality. Excellent interpersonal and customer-facing skills. Strong communication skills, both written and verbal. The flexibility and willingness to learn.
Skills Required
- Analytical skills.
- Contact centre handling expertise.
- Customer service handling skills
- Excellent communication and inter-personal skills.
- Promote shared services model.
- Team – player
- Proactive and adaptive to business changes
- Stakeholder management skills.
- Must have an MBA in HR degree or equivalent degree or certificate.
- Must have experience in HR Operations of 6 months and above.
- Flexible with shift.
- Strong communication skills.
- Experience of working within a fast-moving environment/ability to multi-task and adapt to changes.
- Knowledge of Data Protection Act, ICO guidelines and GDPR
- Introduction of Process Initiatives
- Should posses knowledge around HR policies
- Job role demands rotational shifts / night shifts depending on geography you aligned to
Job Category: Human Resources
Job profile: HR Recruiter
Job Type: Full Time
Job Location: Gurugram
Company Name: BT Groups
Post Date: 20 OCT 23