Cactus Work From Home Job : CACTUS Communication Hiring Work from home, Are you ready to grow your career with a work from home job in customer service. Join Editage, a global leader in academic publication solution (part of CACTUS Communication), as an Associate Customer Service Manager. This is a remote first opportunity, allowing you to contribute from anywhere in India, with occasional travel to the Mumbai office for team events or business requirement.
This role is perfect for fresher or early-career professional looking to work remotely in a customer centric environment and build global communication and problem solving skills.
Job Description:
Remote Job Associate Customer Service Manager
Location: India – Work From Home / Remote
Company: CACTUS Communications – A Remote-First Organization
Shift: Day Shift | 9-hour shift between 5:00 AM – 8:00 PM (5 days/week including weekends)
About CACTUS Communication
Founded in 2002, CACTUS is a global science communication and tech company that empower researcher worldwide. Through Editage, Paperpal, R Discovery, and other innovative platform, CACTUS help research get published, funded, and shared. With 3,000+ experts globally and offices across the US, UK, Asia, and more, CACTUS continue to set benchmark for workplace flexibility and employee satisfaction.
Key Responsibilities
Handle inbound support ticket and customer emails using CRM system
Understand customer need to offer ideal pricing, services, and delivery option
Troubleshoot and resolve inquiries in a single interaction when possible
Maximize customer satisfaction and meet SLA target
Serve as the voice of the customer across internal team
Collaborate cross functionally and escalate complex issue when required
Deliver a premium support experience in editing, translation, and publication service
Role Requirement
Excellent verbal and written English communication
0–1 year of experience (Freshers welcome customer service experience is a plus point)
Comfortable working in a remote team across global time zone
Problem solving mindset and a passion for delivering great service
Strong collaboration and intercultural communication skills
Must have basic home office setup (computer, headset, stable internet)
Why Join CACTUS
Remote first culture Work from anywhere in India
Industry leading training and upskilling
Inclusive and diverse work environment
Travel only when needed (Mumbai-based event or meeting)
Build a long term career in global customer service
Be part of a global brand like Editage, trusted for 18+ years in academia
Hiring Process
Initial recruiter screening
Online assessment (communication & technical)
2–3 rounds of interview
Onboarding and training (remote)
How to Apply Remote Job
Follow the steps below to successfully apply for this remote job opportunity:
Click on the “Apply” button using the official link:
You will be redirected to the official CACTUS job page
On the job page, click the “Apply” button again.
A new page will open where you will be asked to:
✅ Enter your email address
✅ Upload your updated resume (CV)
✅ Fill in your personal and professional details (name, contact number, experience, etc.)
After completing the form, submit your application.
You will receive a confirmation or further instructions via email if shortlisted.