Work From Home Chat & Email Support Jobs IntouchCX Hiring 2025: Are you searching for a part-time or full-time remote customer support job in 2025. IntouchCX is now hiring dedicated and talented individuals for Chat and Email Customer Support role. If you’re passionate about customer service and want to work from home with flexible shifts, this opportunity is perfect for you.
About Work From Home Chat & Email Support Jobs IntouchCX Hiring 2025
IntouchCX is a global customer experience leader, working with top international brands to deliver exceptional support through live chat, email, voice, and social media. With a focus on innovation and client satisfaction, IntouchCX continues to set industry standard in the world of online customer service jobs.
Chat & Email Customer Support Executive (Remote)
As a Chat and Email Support Executive, your role will be to assist customers with their inquiries related to orders, billing, product availability, and general support. You will communicate via live chat and email, ensuring prompt and accurate responses while maintaining high levels of customer satisfaction.
IntouchCX Work from Home Job Key Responsibilities
Handle customer queries via live chat and email support channels
Assist with order tracking, billing, and inventory-related issues
Respond professionally and empathetically to customer concerns
Document each interaction using the internal CRM tools
Ensure compliance with company procedures and privacy policies
Collaborate with internal departments to resolve complex issues
Achieve performance metrics such as CSAT, average handle time, and resolution quality
IntouchCX Work from Home Job Requirements
Education: Minimum graduation (in any stream)
Experience: 0–5 years (Freshers are welcome)
Strong written communication skills in English
Basic understanding of eCommerce and online platforms
Comfortable using computers, chat systems, and CRM software
Ability to multitask and manage work under deadlines
Must have access to a stable internet connection and a quiet workspace
Willingness to work flexible hours including weekends and holidays
Why Join IntouchCX?
Work from home opportunity with flexible schedules
Competitive salary package based on performance
Opportunity to work with international clients
Professional growth in the BPO and customer service industry
Friendly work culture and supportive team
Salary Range
Entry-Level Positions (0–1 year experience): Salaries typically range from ₹1.9 LPA to ₹2.5 LPA.
Mid-Level Positions (2–5 years experience): Salaries can range between ₹2.5 LPA to ₹4.4 LPA.
How to Apply
For This Vacancy You Have to Complete Assessment process for the IntouchCX Customer Service Representative (Chat/Email) position, follow these steps for Apply this Job
Submit Your Application
Visit the official application page: IntouchCX Application Portal.
Fill in your Email details, then click “Start” and “Fill” your personal information.
Ensure all information is accurate before submitting your application.
How To Complete the Online Assessment
Check how to complete Assessment process for the IntouchCX Customer Service Representative (Chat/Email) position, There is some Steps for related to assessment follow these steps help to complete assessment process:
Personality Questionnaire
Goal: This exercise will help us get to know your personality, so we can match your qualities with the role and work environment.
Instructions: Finish the statement by choosing one of the options shown. Answer honestly and just be yourself.
Perceptual Speed Assessment
Let’s play some games: Try to answer as many questions as you can within the time allowed; breaks aren’t permitted, so we suggest thinking as quickly and as carefully as possible.
Goal: This exercise challenges your ability to detect errors and details.
Requirements: 4 minutes without any distractions. A stable internet connection
Give Online demo Customer Question answer
Online customer service Demo Round. Here are several customer queries solve in on time periods
Provide 12 minutes without any distractions.
Grammar and Comprehension Test
Assesses your understanding of English grammar and reading comprehension.
Fill in the Blanks Test: Provide a paragraph and fill blank correct words
Ensure you are in a quiet environment with a stable internet connection when taking the assessment.
Participate in the Virtual Interview
If you pass the assessment, you’ll be invited to a virtual interview.
The interview will focus on your experience, skills, and suitability for the role.
Be prepared to discuss your background and answer behavioral questions.
Submit Your Application on the Official Website
Frequently Asked Questions (FAQs)
Q1. Is this job open to freshers?
Yes, freshers with strong written English and computer skills can apply.
Q2. Is this a full-time job or part-time?
Both full-time and part-time options are available depending on the business requirement.
Q3. What is the salary range?
The salary is based on experience and performance, typically starting from ₹18,000–₹30,000/month for beginners.
Q4. Are there any location restrictions?
No, this is a 100% remote job, and you can apply from anywhere in India.