Hiring For Email/Chat Process Telus International BPO location Noida Interested apply in mention Email id
Job description:
Agent Skill Requirement. The operations Customer Service Representatives (CSR) main
objective is to efficiently provide high quality and accurate resolutions to Customers
under stipulated policies and procedures, by offering support and answering inquiries via
Chat and Email.
Role and Main Responsibilities:
Provide Customer service.
Answer incoming Chats and Email.
Contact Customers, vendors, partners, or any other party when required.
Listen to and identify the root cause of a case, interact with the Customer on
Chat and/or Email, and resolve the problem accordingly.
Meet established individual and team performance targets, which include
Customer service, productivity, quality standards, and any other the
business deems necessary.
Maintain adequate proficiency in Products and platforms supported.
Read and ensure understanding of new or actualized policies, procedures,
and Products.
Communicate with the team leader, team members, and other teams
regarding problems, solutions, and trends.
Keep account information confidential, protect it from unauthorized use,
ensure it remains in the account area only (use of pen-drives, removable
drives, printed material, and other means of storing and distributing
information is strictly prohibited).
For further procedure, please share your resume with Pratishtha@9319721434 and share your CV on Pratishtha.Lnu@telusinternational.com