About this opportunity
Looking for Network Engineer Job Specialist which can act as the critical issue point for Incidents & Activities demanding a level of technical expertise as a 24/7 capability hosted MS Operations. Someone who can Actively Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the-MTTR. Work On-Call Availability during out of business hours, Technical Authority-Expert may be engaged by Incident Management Function or Automated Operation Function!
What you will do
Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP Core (Routers & Firewall) & IP RAN nodes (Routers, Switches)!
Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
Guide to Define & Drive Automation to improve Efficiency.
Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case-of escalated cases.
Identify root cause of P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
Support other functions to explains the Incident to customer for RCA Closure.
2nd Level of support of any Alarm/Event/KPI related issues.
Sound Knowledge on KPI/SLA and working closely with Performance & Problem management Function customer expectations.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services to maintain-the MTTR for good customer experience & high Service availability to maintain the Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups & trouble-shoot the deviation identified.
Reviewing and tracking of MIR, CSR and Daily/Weekly reports.
End to End Network Understanding.
3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skill-sets.
Drive Proficiency Improvement of the Team.
Understanding of SLA, WLA & OLA.
Capacity management and reporting in case of possible breach in capacity.
You will bring
Sound knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, MPLS-TE, RSVP, FRR, QoS, Segment Routing, EVPN, PBR, NTP, PTP, BFD
Sound-Knowledge on Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP
Sound Knowledge-on IP Security (ACL, IPSec, NAT, PAT, CGNAT).
Sound-Knowledge on Detailed MPLS, HVPN IPRAN Network Solution.
Sound Knowledge-on ISP Network (Internet Peering).
Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
Good Communication & trouble-shooting skills.
Guide in Packet Capturing & debugging for Fault Analysis.
Guide in Software Update & Upgrade.
3+ years of relevant in IP Domain.
Location- Noida
Interested apply:
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