What TCS BPS Do?

What TCS BPS Do: TCS BPS stands for Business Process Services. It means outsourcing different business tasks to another company. In a BPS arrangement, one company hires another to handle certain business activities such as customer service, finance and accounting, human resources, supply chain management, and other back office task tasks.
Business Process Services (BPS) at TCS involves handling and managing business operations. TCS BPS Jobs include various roles like customer service, technical support, data entry, and back office tasks. TCS uses its expertise to provide core business services across different industries, as well as analytics and support for accounting, HR, and supply chain management processes. The company works closely with customers to improve their businesses and provides value through excellence in service, risk management, and innovative models like Platform BPS, which offers process as a service.

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1. TCS BPS Employees Perform a variety of duties, including:

Defining:

In this stage, employees work with clients to identify the specific problem or process that needs improvement.
They establish clear objectives for the project and define the scope of work.
This involves understanding the business goals and requirements of the process to be improved.

Measuring:

Once the process or problem is defined, employees measure the current state of the process.
This includes collecting data on key performance indicators (KPIs) and other relevant metrics.
The measurement stage helps establish a baseline for understanding how the process is currently performing.

Analyzing:

Employees analyze the data collected during the measurement stage to identify the root causes of problems or inefficiencies.
They use various analytical tools and techniques to find patterns, trends, and areas for improvement.
The analysis provides insights into what needs to be addressed to optimize the process.

Improving:

Based on the analysis, employees work on developing and implementing solutions to improve the process.
This may involve redesigning workflows, adopting new technologies, or introducing process changes.
The goal is to enhance efficiency, reduce costs, and improve overall performance.

Controlling:

After implementing improvements, employees establish controls to maintain the gains achieved.
This includes monitoring KPIs to ensure the process continues to perform well over time.
Controls may involve creating standard operating procedures (SOPs), providing training, and setting up feedback mechanisms.

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2. Examining how different departments operate across the business: TCS BPS

TCS BPS employees review and analyze the processes and workflows across various departments in a company.
They look for inefficiencies, redundancies, or areas that can be optimized.
By examining procedures across departments, they can identify opportunities for streamlining and improving overall operational performance.

3. Collaborating with internal clients: TCS BPS

BPS employees work closely with internal clients, which may include different departments or business units within the same company.
They collaborate to understand the specific needs and challenges of each department.
This close collaboration helps tailor solutions that align with the goals and objectives of the internal clients.

4. Recording use cases in their current state:

Employees document the existing use cases and scenarios in their current state.
This documentation serves as a reference point for understanding how the processes currently function.
It can also be useful for training purposes and for developing solutions to improve the process.

5. Managing customer requests, inquiries, and transactions:

TCS BPS employees handle customer interactions, including answering questions, processing transactions, and resolving issues.
They strive to provide high-quality service and maintain customer satisfaction.
Managing customer interactions effectively can lead to better relationships and improved customer loyalty.

6. Adhering to standard operating procedures (SOPs):

BPS employees follow established SOPs to ensure consistency and quality in their work.
SOPs provide clear guidelines for handling tasks and procedures, reducing the likelihood of errors.
Adhering to SOPs helps maintain operational standards and compliance with regulatory requirements.

7. Contributing to process improvements and suggesting innovative solutions:

Employees identify areas where processes can be improved and propose innovative solutions.
They may conduct research, analyze data, and brainstorm ideas to enhance efficiency and effectiveness.
Their contributions can lead to significant improvements in the company’s operations.

8. Providing timely and accurate information to customers and internal stakeholders:

BPS employees ensure that customers and internal stakeholders receive the information they need promptly and accurately.
This may involve responding to inquiries, providing updates, or sharing data and reports.
Timely and accurate information helps support decision-making and fosters trust between BPS employees and their stakeholders.

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